Cloudways Review 2024: Is It the Right Managed Cloud Hosting for You?
- By: Moin Haider
- Hosting Reviews, Review, Web Hosting
- Fact Checked By: iblogO Team
Cloudways Review
When you’re creating a website, your hosting service matters, as it affects your site’s performance and capabilities. That’s why we’re looking closely at Cloudways in this review.
Cloudways is a company that offers a way to host websites without knowing much about technology. They are different because they handle the difficult parts of hosting for you. You use their service, and they deal with the complex tasks behind the scenes. This approach makes Cloudways a popular choice for individuals and businesses of various sizes.
So, why read this Cloudways review? Choosing where to host your website is a big deal, and you deserve to have all the facts before you decide. We are going to give you those facts for Cloudways. We will talk about what they offer, how much they charge, and what it’s like to use their service. We won’t skip the hard parts, either. You will learn about the whole experience, from the good to the not-so-good.
We are focusing on what someone new to Cloudways would need to know. By the end of this Cloudways review, you will understand if Cloudways is the right choice for hosting your website.
Cloudways Rating
Cloudways Pros and Cons
Pros
- Affordable and Transparent Costs
- User-Friendly Interface
- Superior Speed and Performance
- Flexible Billing: Pay-as-you-go
- Seamless Setup
Cons
- Outdated Account Management Panel
- Limited Monthly Billing Options
- Absence of Dedicated Email Hosting
Cloudways Overview
Managed Cloud Hosting
Fast, Simple & Reliable
Storage
25GB to 3840GB
Monthly traffic
6700,000 visits
Money Back Guarantee
No Refund policy
General Features | |
|---|---|
Starting Price | |
Free Domain | |
Email Service | |
WordPress Installation |
EasyWP 1-click |
Staging Environment | |
Site Migrations |
Free |
Websites |
3 - Unlimited |
Bandwidth |
Unmetered |
Customer Support | |
|---|---|
Phone Support | |
Live Chat |
24/7 |
Ticket Support | |
Knowledge base | |
Multisite Support | |
Performance | |
|---|---|
Uptime Guarantee |
100% |
CDN |
Basic Free & Supersonic $8 - $38/mo* |
Avg Response Time |
715ms |
Data Centers |
US, UK & EU |
Security | |
|---|---|
Firewall DDoS Protection | |
SSL Certificates |
Free Wildcard support |
Automatic Backups |
Twice a Week |
Bot Protection | |
Malware scanning |
Anti-Malware Plugins |
Hack Fix Guarantee | |
WHOIS Domain Privacy | |
Ease to use | |
|---|---|
cPanel | |
Users | |
Website Builder | |
PHP Versions |
Latest |
Optimization Tools | |
Hosting Types & All Packages Pricing | Monthly | Hourly |
|---|---|---|
Google Cloud |
$37.45 - $241.62/mon* |
$0.0520 - $0.2113/hr |
AWS |
$38.56 - $285.21/mon* |
$0.0536 - $0.3961/hr |
DigitalOcean |
$14- $99/mon* |
$0.0194 - $0.1375/hr |
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What is Cloudways?
When choosing a cloud hosting platform, understanding its core service offerings, company ethos, and customer perception is crucial. Here’s what you need to know about Cloudways in a nutshell.
Cloudways is a straightforward cloud hosting service that removes the hassle of managing cloud servers. It’s a one-stop shop for individuals and businesses, big or small, looking for an easy way to host their websites without dealing with the technical side of things.
Over 90,000 users trust Cloudways for its promise to make hosting simple, fast, and secure.
The company prides itself on reliable service, with an average uptime of more than 99.99%, ensuring your site stays online. Not only that, but the platform guarantees your website loads quickly, remains secure, and is monitored around the clock.
What makes Cloudways unique is its support team, which is available 24/7, earning impressive customer support ratings. It’s not just about hosting; it’s about getting value for your money.
You can choose from different plans thanks to Cloudways’ partnerships with big names like Google Cloud, DigitalOcean, AWS, Malcare, Cloudflare, and Object Cache Pro.
Since kicking off in 2012, Cloudways has grown to a team of over 280 employees from diverse global backgrounds. They’re all committed to one thing: making sure you get the best hosting experience possible.
In numbers, Cloudways is a dependable choice of:
- Hosting over 570,000 websites
- Serving over 90,000 customers
- High satisfaction with a 73 Net Promoter Score
- A whopping 95% customer satisfaction rate in the first quarter of 2022
Is Cloudways a good company?
Cloudways is considered a reputable company in the cloud hosting space. It is well-known for its flexibility, performance-oriented platform, and dedication to customer satisfaction.
The company scores high on various review platforms, indicating a consistent quality of service and strong customer trust. Its transparent pricing and different features position Cloudways as a reliable player in the hosting market.
Cloudways Pricing & Plans
Picking a cloud hosting service depends on how much you pay and what you get for it. Cloudways offers transparent, pay-as-you-go pricing, meaning you only pay for the resources you use.
This approach suits businesses of all sizes, especially if you are looking for cost-effective hosting solutions.
Key factors of Cloudways’ pricing structure include:
- No upfront costs: Start using the service without any initial fees
- .3-day free trial: Test their services without providing a credit card.
- Freedom to cancel: No long-term lock-ins. You can cancel the service anytime if it doesn’t meet your needs.
One of Cloudways’ standout features is its partnerships with several cloud service providers, including significant players like DigitalOcean, AWS, and Google Cloud. This collaboration allows customers to choose a service that fits their needs and budget.
Let’s get into the plans offered through Cloudways’ partnership with DigitalOcean:
DigitalOcean Plans on Cloudways
DigitalOcean has different plans on Cloudways, and each one offers something for everyone. The first plan they have cost $11 a month. It’s a good fit if you are a newbie. You get 1GB of RAM, a 1-core processor, 25GB for storage, and 1TB of bandwidth.
The next plan is for $24 a month. It’s for you if your website grows and you have more visitors. You get 2GB of RAM, a 1-core processor, 50GB of storage, and 2TB of bandwidth. Plus, they throw in Object Cache Pro for free, saving you $95 a month.
If you’re running an online store or a site with a lot of traffic, you might want the plan that costs $46 a month. This plan gives you 4GB of RAM, a 2-core processor, 80GB of storage, and 4TB of bandwidth. The plan includes the free Object Cache Pro as well.
For the larger websites, there’s a plan at $88 a month. This one is for sites that use many resources or have to handle a lot of data. You get 8GB of RAM, a 4-core processor, 160GB for storage, and 5TB bandwidth, with the free Object Cache Pro included.
All the plans are free of taxes, including DO Hosting Charges. The three plans, except the first one, come with added extras, like the free Object Cache Pro, which helps your site run faster without costing you extra.
Each of these plans is set up to offer options for all kinds of needs. Whether you’re just starting with a small website or handling a lot of traffic with bigger data demands, there’s a plan for you.
AWS on Cloudways
Cloudways offers a path to use Amazon Web Services (AWS), known for its robust and extensive cloud capabilities. However, AWS, through Cloudways, comes with different rules. Unlike other services, you don’t get a trial period with AWS here.
To start using AWS servers, you need to step up your account. It’s a straightforward process, but it’s good to know that the AWS journey starts with a commitment.
With AWS on Cloudways, your disk space isn’t specified. You can adjust how much storage you need. But keep an eye on your usage because the bandwidth isn’t unlimited. You pay for what you use, which means your costs change based on your traffic.
Also, there’s a small catch with backups. They’re not stored on your main server but in a separate space, costing you a bit extra at $0.033 per GB for each server. It’s a way to keep your data safer, but it’s an additional cost you’ll want to remember.
Now, let’s look at the plans you can choose from
AWS Plans on Cloudways
AWS’s first plan on Cloudways is for those just stepping into the cloud space, priced at $38.56 a month. It’s the starting point, offering 2GB of RAM, 2 vCPUs, 20GB of storage, and 2GB of bandwidth. It’s suitable for smaller sites or projects that don’t need a lot of resources.
The second plan comes in at $91.84 a month. It is designed for growing platforms. It doubles the RAM to 4GB, keeps the vCPUs at 2, and sticks with 20GB of storage and 2GB of bandwidth. This plan is perfect if your site expands its reach and needs more memory for operations and user traffic.
AWS offers a third plan at $183.22 a month for larger, more resource-intensive websites. It boasts 8GB of RAM and the same 2 vCPUs alongside the standard 20GB storage and 2GB bandwidth. It’s crafted for busy sites, possibly running eCommerce, multimedia, or extensive databases.
The fourth plan, aimed at heavy-duty users, is priced at $285.21 a month. This package provides a hefty 16GB of RAM, increases to 4 vCPUs, and maintains the 20GB storage and 2GB bandwidth. It’s ideal for enterprises, large eCommerce sites, or applications with heavy traffic and operational demands.
All the AWS plans are free of taxes, including AWS Hosting Charges. Also, all plans come with added extras, like the free Object Cache Pro, which helps your site run faster without costing you extra.
Google Cloud on Cloudways
Cloudways partners with Google Cloud to extend the sophisticated cloud services of Google Compute Engine (GCE) to its users. However, there are a few factors exactly like AWS when using Google Cloud through Cloudways.
- There’s no option for a free trial with Google Cloud here. Upgrade your account right from the start if you’re looking to access GCE servers.
- With Google Cloud, you’re not limited to a fixed disk space. You can adjust it based on your requirements. But bandwidth follows a pay-as-you-go model, so your expenses depend on your consumption.
- Regarding backups, they’re handled a bit differently. Instead of occupying space on your primary server, they’re stored offsite, with an extra charge of $0.033 per GB per server.
Now, let’s get into the Google Cloud plans.
Google Cloud Plans on Cloudways
At $37.45 per month, the plan offers 1.75GB of RAM and 1 vCPU, 20GB of storage, and 2GB of bandwidth. It’s a suitable option for small projects or websites.
Priced at $84.12 per month, you receive 3.75GB of RAM and 1 vCPU, while storage remains at 20GB and bandwidth at 2GB. This plan is designed for websites or applications that have grown beyond the basics and need more power and memory to manage increasing traffic or data.
For $152.14 per month, you get 7.5GB RAM, 2 vCPUs, 20GB storage, and 2GB bandwidth. It’s best for more complex sites if you run a large application, a comprehensive online store, or a site experiencing high traffic levels.
The highest plan comes in at $241.62 per month, offering a substantial 15GB of RAM, 4 vCPUs, and the standard 20GB storage and 2GB bandwidth. This option is ideal if you have a high-traffic website and a sizable online platform demanding high resource usage and superior performance.
All the Google Cloud plans are tax-free, including GCE Hosting Charges. Also, like DigitalOcean, the three plans, except the first one, come with added perks, like the free Object Cache Pro, which helps your site run faster without costing you extra.
Furthermore, every plan that I mentioned above has the same features, which are:
- Cloudflare Add-on
- Free Object Cache Pro
- 24/7/365 Support
- Free SSL
- Free Migration
- Unlimited Application Installation
- Team Management
- Dedicated Firewalls
- 24/7 Real-time Monitoring
- Automated Backups
- Staging Environment
- Optimized With Advanced Caches
- Auto Healing
- Regular Security Patching
- HTTP/2 Enabled Servers
- SSH and SFTP Access
The first plan of DigitalOcean and Google Cloud doesn’t have a free Object Cache Pro feature. Besides these two plans, every DigitalOcean, AWS, and Google Cloud plan has free Object Cache Pro.
What Cloudways Does Right - (Strength)
Free Trial
Cloudways offers a free trial, allowing users to test the waters before fully committing. This trial doesn’t require a credit card, making the process risk-free and simple for those wanting to explore the service without any financial pressure.
Ease of Use: Is Cloudways hard to use?
No, Cloudways is not hard to use. The platform is designed with user-friendliness, making it easy for individuals of all skill levels to navigate. The intuitive interface means less time learning the platform and more time creating and managing your website.
One Free Migration
Switching to Cloudways is stress-free thanks to their offer of one free migration. This means they’ll move your existing site to their platform at no cost, eliminating the technical headache that usually comes with transferring web assets from one host to another.
Money-Back Guarantee
The assurance of a money-back guarantee provides users with a safety net. If you’re unsatisfied with their services, Cloudways offers a refund. This policy shows their confidence in their services and commitment to customer satisfaction.
Website Staging
Cloudways includes a website staging feature, which is crucial for making changes to your site. You can test new elements, designs, or major updates in a clone of your site instead of risking your live website. This way, you ensure everything works perfectly before making any changes public.
Website Builder
Cloudways website builder simplifies the creation process for users, especially beginners. You don’t need advanced technical know-how to start building your site. With accessible tools and pre-designed templates, you can assemble a professional-looking website quickly and efficiently.
Areas Cloudways Can Improve Upon - Weakness
No Domain Registration
One area where Cloudways falls short is the absence of a domain registration service. This means you have to handle domain registration through a third party, which adds an extra step in the website setup process.
Users typically appreciate a one-stop solution, and the lack of this feature means a slightly less streamlined experience.
High Pricing
Another point of contention for some users is the high pricing of Cloudways’ plans compared to competitors. While the company offers many robust features, the cost can be a barrier for small businesses or individuals on a budget.
The value is evident in the performance and services provided, but it may not fit everyone’s financial constraints, pushing potential users to look for more cost-effective solutions.
Performance Review: How fast is Cloudways?
Cloudways promises fast website speeds and strong reliability. They focus on keeping your site running smoothly and loading quickly. This is crucial for anyone who runs a website, as visitors often leave slow sites. Now, let’s look at how Cloudways keeps its promise of speed and uptime.
Uptime Guarantee
Cloudways promises an impressive 99.99% uptime. This means your website is expected to run almost without any interruptions, ensuring reliability for your visitors and customers.
Cloudways Data Centers and Lightspeed
The company operates with high-speed data centers across the globe. This network, combined with their Lightspeed technology, helps your website load incredibly fast, typically around 200–400 milliseconds, enhancing user experience.
Page Speed and Response Time
Speed is a standout feature for Cloudways, thanks to its Thunderstack technology. This unique setup includes NGINX, Apache, Memcached, MySQL/MariaDB, Varnish Cache, PHP-FPM, Redis, and PHP 8, all working together to improve site performance.
The stack is designed for speed, which ensures quick page loading and response times for all types of websites
Moreover, Cloudways goes a step further with its optional Cloudflare Enterprise add-on. It provides additional features like a content delivery network (CDN), advanced image, and mobile optimization.
All aim to enhance site speed globally while reducing load times and bandwidth costs
How secure is Cloudways?
Cloudways takes multiple measures to ensure your website’s security, addressing various risks to keep your data safe and your site running reliably
SSL Certificates
Cloudways offers free SSL certificates from Let’s Encrypt for all users. These certificates are a standard security measure that encrypts data sent between your website and visitors, keeping sensitive information safe from hackers
Backups
Cloudways provides automated backup systems. Users can set how often these backups occur, from hourly to every 7 days, ensuring that recent data is always saved. Additionally, you can download these backups to your local storage, providing an extra layer of data loss prevention
Firewall
All servers managed by Cloudways are equipped with firewalls. These firewalls are configured to limit access only to necessary ports, a fundamental security measure to protect your website from unauthorized access and potential threats
Bot Protection
With the help of technology partner Malcare, Cloudways offers protection against harmful bot traffic. This feature shields your WordPress sites from various malicious activities, including brute force login attempts and Denial-of-Service (DoS) attacks, which ensures your website maintains smooth performance.
What control panel does Cloudways use?
Cloudways doesn’t use traditional control panels like cPanel. Instead, they have their own custom, user-friendly interface that simplifies the entire web hosting process. Here’s what makes it different:
- Simple, 1-Click Procedures: Everything on Cloudways is designed to be used easily. This means you can perform complex tasks, such as creating servers, adding staging, installing SSL, managing caching, and more, all with a single click. You don’t need to review extensive documentation or deal with confusing error messages.
- No Coding Required: Cloudways allows you to use services from top cloud providers without writing any code. It’s designed for ease of use, enabling you to focus on your business without worrying about the technical details.
- Intuitive Navigation: The platform is straightforward, allowing quick setup and adjustments. You can easily navigate the settings, making the necessary changes without hassle.
- Advanced, Error-Free Management: Cloudways ensures a foolproof experience. You can clone servers, migrate WordPress sites, add websites, collaborate with team members, and even change your server’s cloud infrastructure with just a few clicks. This level of control eliminates common errors that occur with manual management.
- Comprehensive Features: The platform has numerous built-in security and performance tools, meaning you don’t have to install these essential packages manually. Features include bot protection and firewalls to performance-boosting tools like Nginx, Apache, Varnish, and more.
- Flexibility for Developers: If you need direct access to your server, Cloudways has you covered. With features like SSH & SFTP access, WP-CLI, Git, and more, developers can work easily using Cloudways’ built-in tools.
In essence, Cloudways provides a control panel that is both powerful for developers and easy for non-technical users, making website management a breeze for all skill levels.
Cloudways Customer Service and Support
When you need help, Cloudways offers several ways to contact their support team. They make sure you’re not left struggling with issues on your own.
- Call: You can call Cloudways to speak directly with a support agent. This method is handy for urgent issues that need immediate attention. You can also get senior support engineers at any time for in-person Support. But it’s not free.
- LiveChat: Cloudways provides a live chat option. Here, you can quickly type your concerns and get real-time responses. It is easier to explain and resolve any issues you’re facing.
- Knowledge Base: Cloudways has a library of helpful articles if you like finding answers independently. This resource is full of guides and FAQs that you can search through to solve your problems without needing to contact Support.
- Blog: The Cloudways blog is another treasure trove of information. It’s more general than the knowledge base, offering news, tips, and insightful articles to help you maximize your hosting experience.
- Email Ticket Support: If your inquiry isn’t urgent, you can email Cloudways’ support team. This way, you can explain your issue in detail, and a support agent will get back to you, usually within a few hours.
Cloudways also provides advanced and premium Support, which is not cheap
Cloudways’ advanced and premium Support fixes server errors and optimizes performance and databases on demand, investigates issues in-depth, and even helps you with plugin or theme conflicts. Plus, they monitor servers, which means if something goes down, they’re on it before you even notice.
What Do Users Say About Cloudways?
Users often have a lot to say, and their opinions offer real-world insights into what it’s like to use Cloudways. From online forums to review sites, customers openly discuss their experiences, highlighting the service’s good and not-so-good aspects.
These user reviews are crucial as they paint a picture of Cloudways’ performance, customer service, and usability from the perspective of people who have interacted with it. They help potential new users set their expectations and decide whether the platform fits their needs.
Reddit Users: Is Cloudways hosting as good as they say
On Reddit, opinions about Cloudways are mixed. Some users praise the platform for its ease of use and solid performance. They like that it takes away the hassle of managing a server and appreciate the click-and-go nature of the service.
However, others share less positive experiences, mentioning occasional technical issues or billing surprises. What stands out is the lively discussion on its customer support, where experiences vary
Trustpilot
The feedback on Trustpilot tells a similar story. Many users celebrate Cloudways’s reliability and peace of mind, as reflected in numerous high-star reviews. Customers mention that it’s straightforward to get websites up and running, and they enjoy the freedom it provides compared to traditional hosting.
On the downside, some users express concerns about the pricing structure, feeling it can become costly. A few also note that navigating the technical side of the service can be challenging for beginners.
Our Recommendation: What is Cloudways best for?
After looking at all parts of Cloudways, we think it’s a strong choice for people who want powerful hosting without dealing with technical stuff. It’s great for beginners and big businesses because it simplifies hard tasks.
You don’t need to know much about hosting because Cloudways handles the tough parts. They keep your site safe and fast and help when you have problems.
But Cloudways might not be for everyone. If you’re watching your budget, the costs might feel high. Also, if you want a place to buy a domain and host your site together, Cloudways doesn’t do that. You’d need to get your domain name somewhere else
30% OffWhat is the best alternative to Cloudways?
When looking for an alternative to Cloudways, it’s important to consider different hosting needs and preferences. Here’s how Cloudways stacks up against other popular hosting services:
- Kinsta vs Cloudways: Kinsta is all about WordPress hosting with top-tier performance. It’s more expensive but provides extremely reliable, WordPress-optimized servers, making it ideal for businesses that rely heavily on their WordPress sites.
- Vultr vs Cloudways: Vultr offers direct cloud hosting with a wide range of global server locations. It’s a bit more technical but can be cheaper, suited for those who prefer handling server management themselves.
- A2 Hosting vs Cloudways: A2 Hosting balances speed, price, and usability. Its shared hosting options make it accessible for smaller sites or beginners wanting performance without high costs.
- Hostinger vs Cloudways: Hostinger is known for its very affordable plans and decent performance, a good choice for those on a tight budget or just starting with smaller projects.
- Hostwinds vs Cloudways: Hostwinds offers a range of hosting options with a good balance in performance and cost, plus dedicated IPs, making it suitable for businesses with moderate technical know-how looking for versatility.
- Digital Ocean vs Cloudways: Digital Ocean provides highly flexible cloud servers with developer-friendly tools. It’s ideal for tech-savvy users wanting direct control over their cloud environment.
- DreamHost vs Cloudways: DreamHost offers value with unlimited traffic and a range of plan options, which is good for businesses looking for room to grow without unexpected costs.
- OVHCloud vs Cloudways: OVHCloud stands out with its scalable solutions and data protection focus, suitable for businesses needing secure, customizable hosting.
- AWS vs Cloudways: AWS is a powerhouse in cloud services, offering immense scalability and features, best for tech professionals and large-scale operations.
- RunCloud vs Cloudways: RunCloud offers simplified server management for web developers, making it a go-to for those who want efficiency and direct control without extensive server knowledge.
- SiteGround vs Cloudways: SiteGround is recognized for its customer service, and user-friendly managed hosting, great for non-techies who need reliable, managed WordPress hosting.
- WP Engine vs Cloudways: WP Engine is a premium, WordPress-centric platform with robust performance and Support, ideal for WordPress sites with a sizable budget.
FAQs of Cloudways
Does Cloudways have email hosting?
No, Cloudways does not offer email hosting as part of their standard packages. They focus on providing optimized cloud hosting solutions. However, you can use third-party email services like Rackspace or Google Workspace with your Cloudways domain.
Is Cloudways reliable?
Yes, Cloudways is reliable. They use high-performance servers and advanced caching techniques to ensure fast loading times. They also have strong security features, including regular security patching, firewalls, and backup systems.
Is Cloudways better than GoDaddy?
It depends on your needs. Cloudways specializes in managed cloud hosting, offering high performance and customization, suitable for growing websites and developers. GoDaddy provides various services, including domain registration and all-in-one hosting solutions, which beginners might prefer
Is Cloudways good for beginners?
Cloudways is relatively beginner-friendly, with a focus on simplified cloud hosting management. While it might have a slight learning curve compared to traditional shared hosting, it offers an intuitive platform, and Support is available to assist with setup and management.
Does Cloudways have shared hosting?
No, Cloudways does not offer shared hosting. They provide managed cloud hosting services
How much traffic can Cloudways handle?
The amount of traffic Cloudways can handle depends on the plan you choose. Each plan has different server resources, including CPU, RAM, and storage. Higher plans can handle more traffic. If your site experiences traffic surges, Cloudways allows easy scaling of resources.
Is Cloudways good for eCommerce?
Yes, Cloudways is good for eCommerce because of its robust performance, security features, and scalability, which are essential for online stores. It supports various eCommerce platforms like WooCommerce and Magento, ensuring fast and reliable shopping experiences
Can you build a website on Cloudways?
While Cloudways doesn’t have a website builder like some hosting providers, you can install content management systems (CMS) like WordPress or Joomla to build your site. They provide one-click installation for these applications.
Does Cloudways have WordPress?
Yes, Cloudways supports WordPress, and it’s one of their primary focuses. They offer managed WordPress hosting, which handles technical aspects like installation, security, and backups, allowing you to focus on managing your WordPress site’s content and design.
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Moin Haider
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